Updated June 19, 2021
Please take a moment to familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions.
At Dealer Driven, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Dealer Driven. Dealer Driven does not sell your data.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Dealer Driven is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
Dealer Driven uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
Dealer Driven uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Dealer Driven may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer at https://www.dealerdriven.ca/contact-us/
Dealer Driven does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
Dealer Driven may share personal data with Dealer Driven companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, Dealer Driven does not share personal data with third parties for their own marketing purposes.
At Dealer Driven, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
Dealer Driven’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
In addition to cookies, Dealer Driven uses other technologies that help us achieve similar objectives.
In some email messages Dealer Driven sends to you, we provide a “click-through URL” that links you to content on the Dealer Driven website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
You can also ask us questions about how to submit a privacy complaint and we will endeavor to help.
Dealer Driven takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within one to two days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are not satisfied with Dealer Driven’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.